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v-connect: connecting care with vision
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Case studies

v-connect connects professionals to people in residential settings, in their own home or in residential care. It's proving its worth across a range of use cases: read our case studies below.

Promoting patient empowerment & sustainability in kidney care

Who was connected?
Forty patients receiving renal replacement therapy were connected to the renal unit at The Lister Hospital in Stevenage using the video service. This included transplant patients, patients receiving continuous ambulatory peritoneal dialysis and home haemodialysis.

How was the video used?
The video is used to provide virtual clinics into the patients home. The patients are also able to call into the renal unit during office hours to ask questions. The use of video to support these patients assists in them becoming more confident and more able to manage their own care. Home haemodialysis is complex and the use of video significantly increases the level of support possible to the patient.

What was the outcome?
The patients report great benefits in reduced travelling. Being able to ask for help when needed makes them more confident and prevents them waiting until a problem becomes acute. Being able to see their nurse or consultant provides them with a greater level of reassurance and maintains the close link that renal patients have with their clinical staff. The clinicians report a more relaxed experience with the patients. The ability to run clinics from several locations in the hospital is also valuable.

Watch v-connect's video about this case study on our YouTube channel.

Reducing A&E Admissions, Length of Stay and Bed Days for COPD Patients

Who was connected?
Twenty-six patients with chronic obstructive pulmonary disease were connected by the video service to a twenty-four hour hub at Airedale NHSFT hospital.

How was the video used?
The video was used to support these long-term condition patients in their own home. Being able to call the clinical hub twenty-four hours a day enabled immediate, appropriate support to be delivered as needed.

What were the outcomes?
Comparing the pre-video to post-video year the following reductions were evidenced: 45% reduction in A&E admissions, 9% reduction in length of stay and 50% reduction in bed days.

The Use of Video to Perform Virtual Rounds in Support of a Dementia Care Home by a GP

Partner: Phoenix Surgery, Bradford

Who was connected?
The video is used to connect a GP to a local dementia care home in support of the residents.

How was the video used?
Virtual rounds were undertaken facilitating reviews of patients.

What were the outcomes?
It was found that supporting people with dementia is particularly beneficial as it reduces the need for them to travel to the surgery. Transporting patients is highly disruptive to them and pulls resources from the home.

Guardian Healthcare Network Report from NHS Federation Conference 2012: A conference fringe session on telehealth heard from Dr Shahid Ali, a Bradford GP who is providing exactly that kind of leadership. He has two monitors on his desk: one for accessing software such as patient record systems, the other for remote consultations, initially used with one care home in the surgery's patch.

"There was a 70% reduction in the number of visits we had to make to that care home," he told the audience, while residents and managers loved it and doctors saved a great deal of travelling time.”
Dr Shahid Ali, GP and National Clinical Lead Commissioning Intelligence, Clinical Lead Primary Care NHS Yorkshire and Humber.

Quality Benefits of 24-Hour Teleconsultation Support to the Home for People Living With End of Life Scenarios

Who was connected?
A patient with multi-morbidities was connected, using the video service, to Airedale NHSFT’s 24 hour clinical hub.

How was the video used?
To support the patient at home and his wife in caring for him.

What was the outcome?
“Confidence….confidence in caring for Jeff. Knowing as much as I loved Jeff and what ever I could do for him was never really enough I still needed medical help and the experts to be there and that’s what telemed was there for me.”
“It’s just so easy, it’s like you and I are sat here now.” Mrs Walton, Carer

Teleconsultations to the Home: Supporting Patients with Long Term Conditions at Home

Who was connected?
A cohort of diabetes patients are connected to the hub at Airedale NHSFT.

How was the video used?
This allows remote video consultations to be undertaken with the patients in their own homes.

What were the outcomes?
"I have seen first hand how technologies can help my diabetic patients live independently and safely whilst effectively managing their health and wellbeing. Video offers us a real opportunity to promote self-care and improve clinical outcomes.” Dr Richard Pope, Director of Innovation, Research and Development with Airedale NHSFT

Evaluating the Quality Improvements and Cost Saving Benefits of the Use of Video in Care for Learning Disability Clients

Who was connected?
This was a project to holistically re-assess learning disability clients on high-cost care packages to use appropriate technologies to improve outcomes. Of the 60 cases considered 33 were re-assessed and considered appropriate for change as part of the project. It was decided to install the video service with 10 of the clients. They were connected, through the TV, to community alarms providers. Appropriate escalation paths were agreed dependent on the required response.

How was the video used?
To reduce the amount of statutory care and provide more independence to the clients by supporting them, as needed, over the video link.

What were the outcomes?
Total savings against budgets for 33 cases over a period of twelve months: £514,880.08.


“I have been working with clients on using the video as part of their support package. Access to twenty-four hour support has allowed us to reduce the in person component of some care packages. The clients like using the video and we are seeing initial reductions in care needs as they feel more supported.” Alexa Hazell, Occupational Therapist

“We have been focusing on reconfiguring our services to take advantage of the video capability. We have worked with our suppliers to develop procedures and processes such that we can deploy a range of services at scale. We take a holistic view of client needs and utilise solutions as appropriate. The video is one part of this that allows us to focus on outcomes for the client. There is no such thing as a one size fits all approach.” Alasdair Morrison, Service Manager, STAY (Sandwell Telecare Assisting You)

“I have been very surprised and you did prove me wrong. I know in the beginning I felt that you were putting these boys at risk, however this technology has given them some independence back and allowed them to do tasks I felt they couldn’t do. I am so proud of them both and I think it has been fantastic for them.” Quote from carer

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